Dear Customer
Congratulations on your new piercing(s)! We believe it (they) look stunning on you!

The following is a guide for the client to be able to take good care of the Tunnel Piercing to assist in the healing process.

The basics of external body piercing aftercare:
1. Hands Off! DO NOT TOUCH YOUR NEW PIERCING! Touching your piercing transfers bacteria directly into an open wound which can lead to an infection and the requirement of a medical professional.
2. Leave your jewellery alone! DO NOT CHANGE, TWIST, MOVE, OR ROTATE YOUR JEWELLERY! This disrupts the healing process and disturbs the regenerating tissue. If you like your piercing, keep jewellery in—do not leave the hole(s) empty. Even healed piercings that you have had for years can shrink or close in minutes once the jewellery is out.
3. Keep the piercing wound clean!
Rinse your piercing with fresh water in the shower. This should loosen any very hard crusty matter that forms on the jewellery.
After your shower, do the following 3 steps two times a day.
Step1: WASH your hands thoroughly prior to cleaning the piercings.

Step2: SPRAY your piercing’s entrance and exit holes with sterile saline or saltwater solution. Packaged Sterile Saline (wound wash saline) or saltwater spray are the only solutions we recommend for cleaning your fresh piercing(s), as they are the safest and gentlest for most people. You can put the solutions into a clean spray bottle (available in our shop for $-each).

Step3: PAT the piercing dry with clean paper products gently. A facial tissue or paper towel would be ideal. We recommend micro brushes for cleaning crusty discharge away from the jewellery as these small brushes are ideal for accessing difficult to reach tiny areas without leaving fibres. They are available in both our retail and online shop for $-each pack).

AVOID using a rough cotton ball or cotton bud, these have fibres that can be left within your piercing, catching on the jewellery, and causing irritation and possible infection.

4. Be patient!
Do not change your jewellery until they are healed unless the jewellery is causing problems or needs to be downsize. Everyone heals at a different rate, and a piercing might seem healed before the healing process is complete. This is because tissue heals from the outside in, and although it feels fine, the interior could remain fragile. Be patient and keep cleaning throughout the entire initial healing period.

5. What’s normal
Do not worry if bleeding, redness, swelling, tenderness and/or bruising are just normal for a brand-new piercing. During the healing process, some discolouration, itching, secretion of a whitish yellow even greenish sticky discharge (not pus) that will form crust on the jewellery. The tissue may tighten around the jewellery as it heals. If you do have concerns, please contact us.
Average General Piercing Healing Times
Below are approximate healing times for healthy piercings on most people. Keep in mind that your piercing may heal more quickly or take even longer. Continue suggested aftercare for at least the amount of time listed below for your piercing.
Earlobe (up to 12g): 6-10 weeks
Earlobe (over 12g): 2-3 months.
Ear Cartilage: 9-18 months.
Eyebrow: 2-3 months.
Vertical lip: 3 months.
Bridge: 3 months.
side eye/surface/surface tragus: 6 months-1 year
Septum: 2-3 months.
Nostril: 3-4 months.
High Nostril: 4-6 months.
Navel: 6-12 months.
Nipples: 6-12 months (VARY in healing time based on size and anatomical structure).
Dermal: At least 3 months.

Nipple Piercing Healing Time

How to make your own saltwater solution?
Dissolve 1/4 teaspoon (1.42 grams) of non-iodized salt into one cup (250 ml) distilled bottle or cool-boiled water. Make sure your salt-to- water ratio is correct. A stronger or weaker solution is not better and may not be working or irritate your piercing.

What to do with Piercing bumps?
The most common reason for bumps/lumps is irritation. Your fresh piercing may get knocked or bumped, OR something may have entered the hole, it could be dust, makeup, hair products, ANYTHING. This foreign object will also be irritating it from the inside. You can use saltwater compress to get rid of the irritation bumps.

Saltwater compress: For soreness or piercing bumps, you can saturate a gauze pad or clean paper products with sterile saline or saltwater. Then place the gauze on the piercing for 10 minutes. You can do this once or twice a day. This is very beneficial for healing and relieving any piercing bumps.

Here at Pheenix, we provide free check-ups and cleaning for your piercing if you get the piercing(s) done in our shop.
A check-up 2-4 weeks after piercing is recommended even for piercings which don’t require a downsize. This helps us make sure your piercing is healing well and we can help solve any issues, that may occur, early on.


Please note: Downsizing will be an additional cost of $5-$15 for a new piece of jewellery.
Downsizing is crucial for a healthy piercing that lasts longer. It means switching the post or ring to a shorter or smaller one to give a snug-fit after swelling has gone down. A snug, well-fitting piece of jewellery minimises the risk of snagging and pressure issues and is much more comfortable.

Remember: The MOST important thing is we are here to help you. If you have questions or concerns about body piercing, do not hesitate to come and see us, give us a call, or drop us an email.

Disclaimer: These guidelines are based on a combination of vast professional experience, common sense, research, and extensive clinical practice. If you suspect an infection, seek medical attention.