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Our Jewelry

What type of jewellery do you use?

We only use and stock the best implant grade, safe, well-polished, internally-threaded, threadless and most-affordable externally-threaded jewellery for everyone with any kind of piercing budget. Materials vary from titanium to surgical steel to gold (ex; it's not just titanium jewellery, it's specifically implant grade titanium that is proven to be biocompatible and safe IN the body).

What is your jewellery made of?

All jewellery used for initial piercings is made of implant-grade materials: ASTM F136 Titanium and 316L Surgical Steel, or 14K gold. Quality matters, and we wouldn't use anything but the best. We also offer an extensive selection of high quality jewellery for healed piercings, including 925 sterling silver, stone, wood, glass, metal weights, and hanging designs. We can also place custom orders for jewellery, please email us to inquire further.

What's the difference between threaded and threadless jewellery?

The only difference is how to install and take off the tops and backs of the jewellery.

Internally threaded jewellery is the piece of the jewellery that passes through your skin that is smooth, and the threads are on the removable and screwable top(s), such as balls, gems, or spikes.

Internally threaded jewellery avoids any possibility of scraping your tissue with sharp threads, which is especially important with fresh piercings.

Threadless is as good as internally threaded ones, sometimes known as “press-fit” jewellery, is an acceptable alternative that uses a pin being on the ornamental top, and there are no screw threads at all. The top is unlikely to fall out.

What is the gauge?

The gauge refers to the overall thickness of a piercing jewellery, earring's post or a ring. The higher the gauge number the thinner the jewellery is. We have a good range of jewellery options in different gauges.
20g = 0.8mm
18g = 1.0mm
16g = 1.2mm
14g = 1.6mm
13g = 1.8mm
12g = 2.0mm
10g = 2.5mm
8g = 3.2mm
6g = 4.0mm

Why is my jewellery tarnishing?

Discoloration can occur when chemicals, shampoo, lotions, or sweat come in contact with your jewellery, especially for the materials like sterling silver, colour/gold/rose gold plated and even 14K gold. To remove, gently scrub the jewellery with a soft polishing cloth.

Online Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Are your earrings/jewellery sold as singles or pairs?

Pheenix jewellery is sold singly. The price is for a SINGLE piece of jewellery. To order a pair online, please add two of the items to your cart.

Do we make custom orders for clients?

Yes, we do indeed! We ask all clients interested in this service to send us inspirational photos of specific jewellery to our email ( We will then look for similar pieces from our jewellery manufacturers we order from. Once they find the right piece(s), we'll send a price quote to the client. We may request the client to pay a deposit for some jewellery orders. The client is expected to pay half of the jewellery cost as the deposit before we order it, and then pay the other half when the jewellery is picked up. The client then has at least 60 days to pick up the jewellery they order.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

What are our return/exchange policies?

Whenever clients purchase jewellery online, we put each piece of jewellery in its own, individually heat-sealed bag. Clients are welcome to return or exchange their jewellery as long as they bring it back in the original unopened, heat-sealed bag. In short, once a client opens the bag(s), we are unable to accept the jewellery back for hygienic reasons.

For clients buying jewellery at our shop, we normally put them in an unsealed bag. For this reason, once the jewellery leaves the shop, we cannot accept return or exchange for the purchased jewellery, as it could be contaminated. If you are not sure about the sizes of the jewellery, you can always ask our staff to pack them into a sealed bag, before you take them away from our shop. Then you can return or exchange the jewellery as long as you bring back the original unopened, sealed bag.

For more infomation, please visit Return Policy

General Piercing Questions

Will my piercing hurt?

Everyone has a different level of pain tolerance and goes through a different experience each time when they get pierced. Most people usually feel a quick sharp pinch along with slight pressure, which usually lasts about one second. Our goal is making your piercing experience as painless and pleasant for you as possible. If you have concerns about pain, please speak with your piercer beforehand.

Will my piercing bleed?

Oftentimes a gun piercing doesn’t bleed. However, a needle piercing may bleed a bit as we make a small wound, just like you have a stretch /cut/vaccine/blood test. Everyone is different, some people may not bleed at all, some may bleed a bit more. Moreover, a small amount of bleeding the first couple of weeks is normal, especially when you are cleaning your piercing. If you are experiencing more excessive bleeding after 2 weeks, please contact us.

Can I get multiple piercings at once?

Yes, we recommend no more than 5 piercings per session, but this depends on the placements and your anatomy and can be subject to change based on your piercer's recommendation. Besides, we most of the time DO NOT do cartilage piercings on both ears at a time, as cartilage piercings take a long time to heal(6-18 months), you need to leave a spare ear to sleep on. If you sleep on your back, we may still refuse to pierce both sides for a better healing result, this is because things can get out of control while sleeping. If you do want to get cartilage piercings on both ears, do one side first, then come to get the other side done 6 months later. Otherwise your body will struggle to heal up and your piercings may end up not healing well.

How do I care for my new Oral piercing?

Rinse Your Mouth 3-5 times a day, especially after you vape, smoke, eat, or drink anything besides water, rinse for 30 to 60 seconds with salt water or alcohol-free mouth rinse. If you use mouth rinse, stay away from alcohol-based products,as these are far too harsh and can easily do more harm than good. Instead, use a mild, alcohol-free mouth rinse.
You also need to Clean the Outside of Your Piercing
In addition to rinsing your mouth, you will also need to clean the outside of your lip or cheek piercings with sterile saline or saltwater solution.

How do I care for my new piercing?

Clean your piercing until it is fully healed, which can vary depending on the placement and your body. To clean normal piercing, apply packaged sterile Saline(for open wound wash) or saltwater spray, leave the solution on the piercing surface for 5 mins, then pat to dry with clean paper products(tissue or paper towel) gently. We recommend micro brushes for cleaning crusty discharge away from the jewellery morning and evening. Do this no more than twice a day. Moisture can lead to bacteria, so we recommend drying the area with clean tissue or using the Cold setting on a hairdryer.
Discover more aftercare information here(link).

Can I sleep on my piercing?

No. Sleeping on piercings can be harmful and painful, cause healing complications, and can change the angle of your piercing. If possible, use a travel(U-Shaped) pillow and suspend your ear in the centre opening while you sleep so you won’t put pressure on the piercing.

Can I go to the gym after getting pierced?

It is ok to go to the gym after getting pierced, just remember to take a shower and clean your piercing after workout. Be careful not to bump/hurt your new piercings.

Can I swim with my new piercing?

It is not recommended for the first couple of weeks. If you must, cover the new piercing with a waterproof plaster/bandage and try to stay out of public, poorly maintained pools or wildwater like lake/ocean, as bacterias in the water may go into the fresh piercing and higher the chance of getting infected. It is necessary to properly clean your piercing with right-formulated saltwater or saline solution that we recommend in the aftercare instruction.

Can I breastfeed with nipple piercings?

It’s important to note that you should always remove your nipple jewellery while breastfeeding, there is a strong likelihood that your piercings will shrink or close by the time you’ve finished weaning your baby. You may need to get them repierced, it’s best to wait at least three months after you’ve stopped breastfeeding completely.
The topic of whether or not you can breastfeed with nipple piercings is very tricky. Technically, a nipple piercing wouldn’t interfere with lactation. The nipple has up to 20 milk ducts, so a standard gauge nipple piercing wouldn’t be able to block them all.
However, leaving your jewellery out while breastfeeding is the safest choice for your infant. This will prevent any choking hazards that could occur if your jewellery becomes loose at any moment. It also helps reduce any chances of other nursing problems, like issues with your child latching or damage to the soft tissue at the roof of your baby’s mouth.

Can I get pierced if I have a rash or sunburn?

If you have a burn, rash, broken skin, or sunburn in the piercing area, you must wait until the skin has fully healed before you can get pierced.

Should I use Peroxide, Bactine, antibacterial soap, or Neosporin to clean my piercing?

Do not clean your piercing with chemicals like alcohol, Neosporin, or Bactine as these products could cause irritation and prolong the healing process, as they are too strong for a new piercing. Instead, use saltwater or sterile saline spray to gently clean your piercing. Visit our Aftercare Instruction(link) for more information.

Will my piercing leave a scar?

Most piercings, if taken care of and healed well, will leave minimal scarring. If you have a lot of scar tissue built up from playing with your piercing, you may have a more noticeable scar. For stretch lobes, which should be considered a permanent structure on your body, will usually not close up completely, but can shrink over time.

Is my piercing infected?

Please don’t remove the jewellery! Call, e-mail or visit us to consult with a piercer for advice on your piercing. While it’s never inappropriate to see your piercing-friendly medical professional, a visit to your piercer may save you a trip and money. Your piercing may just be irritated due to over or under cleaning, vigorous cleaning or using an improper cleanser that is too strong or weak. A highly irritated area may be very tender, appear shiny and have a clear discharge.
Additional if you have any of the following symptoms please call your piercer for advice:
1. Excessive redness and swelling
2. Sensation of heat
3. Pain at the piercing site.
4. Unusual yellow or greenish coloured discharge
The best way of preventing an infection is to follow the care instructions given to you by your piercer. Click(Aftercare) Here to get more


What Is a Piercing Rejection?

Piercing rejection happens if the body sees the piercing as a foreign object when you get a new piercing. Sometimes, your body isn’t as welcoming as you are, and it wants to push it out. In the early stages of rejection, your piercing will begin to migrate toward the surface of your skin. Eventually, your body will push the piercing to the surface, and your skin will crack open to let it out.

Piercing rejection is usually in a flat area of a body piercing. Rejection is more common in the following types of piercings: Eyebrow, Navel, Surface piercings like side eye and bridge, Nipple and Hip.

How do you know if your piercing is being rejected?

Rejection usually happens in the weeks and months following a new piercing, but it can also happen years, even decades, later. If you bump your old piercing in an odd way or have an infection that kicks your immune system into overdrive, you might suddenly see signs of migration and rejection. If your body is rejecting a piercing, you may experience the following symptoms:

  • The jewellery has noticeably moved from its original place.
  • The amount of tissue between the entrance and exit holes gets thinner/shorter.
  • The jewellery starts to hang or droop differently.
  • The skin between the entrance and exit holes is: flaky,peeling, red or inflamed, calloused-looking or unusually hard.
  • The skin around piercing area is nearly transparent (you might see the jewellery through your skin)

The best way to know if your piercing is starting to reject is to go see your local professional piercer and let them take a look.

How to treat piercing rejection?

It can be frustrating when your body rejects a piercing, but there’s no danger other than scarring (unless there’s a severe infection). The best thing to do is prevent the jewellery from pushing itself through the skin’s surface. If the jewellery cracks open your skin’s surface, it’ll cause more damage, which means a larger scar. Excessive scar tissue around the piercing spot makes re-piercing difficult. Here are a few tips for dealing with piercing rejection:

  • Take out the jewellery immediately if you see it migrating toward the surface.
  • Try a new piece of jewellery in a different size, gauge, shape, or material.
  • Speak with a piercer for advice.
  • Wait about a year before re-piercing.
  • Apply scar removal products or vitamin E oil to reduce the appearance of scars.
How to prevent piercing rejection?

Here are a few tips to reduce the likelihood of rejection:

  • Titanium and 14k Gold jewellery may reduce your chance of rejection.
  • Speak with your piercer about the depth of the piercing and the best size for jewellery to wear while you’re healing.
  • Follow all aftercare instructions. Keep the site very clean.
  • Keep the jewellery still. Do not touch/play with it. Avoid getting the jewellery bumped, knocked or caught.
  • Stay healthy, eat well, and avoid stress.
What is a Keloid?

Keloids refer to those little bumps that occur around the site of a piercing, usually on the entrance or exit of a piercing. Essentially this is a build up of scar tissue. Keloid is the slang term more commonly used, while hypertrophic scar tissue is the technical term.

What piercings are prone to Keloids?

Keloids can occur with any types of piercings, they occur after an abrasion in the skin. However, they are more common in some kinds of piercings. These include nostril piercings, cartilage piercings and industrial piercings.

I have a piercing Keloid/bump/irritation. What should I do?

No worries. It’s not infected. It usually is an irritation bump that grows on the piercing and looks like a bruised lump. Normally it happens on an earlobe, cartilage or nostril piercing. These lumps are filled with pus, blood, and fluid. It can be created from the following causes: the loops on masks, wet hair, chemicals from hair products/body wash, touching your ear with dirty hands, getting the post caught and pulled on hair, towels, clothes or etc. When healing we always suggest keeping hair up and off your piercing, taking a shower daily, not touching your piercing with dirty hands, ensuring hair is dry before sleeping, and trying to be careful not to catch your jewellery.

To get rid of these bumps: If you notice one you should immediately start doing saltwater or saline compress. You can saturate a gauze pad or clean paper products with sterile saline or saltwater, then place it on the piercing for 10 minutes and pat dry afterwards. You can do this once or 2 times a day. This is very beneficial for healing and relieving any piercing bumps. Keep this process up until it’s gone. It normally takes a while to heal.

Why is my cartilage piercing over swelling and painful?

Bumps that are under the top piece of your jewellery can be created from several issues:
1. sleeping on it, excessive direct pressure can create scar tissue build up. In this case, your piercing may be very painful in the morning.
2. Jewellery is too tight from swelling, you need to see a piercer to upsize the jewellery.
3. piercing has become tipped or is tipped from initial piercing. The best way to get rid of them is to stop whatever is creating the issues, for example place longer bars in your ear if it's swelling or prop your head so you cannot sleep on that side. They will only go away if you stop the reason why you are having the issue in the first place.

What jewellery should I wear if I have sensitive skin?

We have all types of implant grade material. If you have allergies to certain metals, your best option is to figure out what you are allergic to. A lot of times, people have issues from cheap costume jewellery that you can find at most shops or malls. Since we only carry high quality implant grade titanium, surgical stainless steel, sterling silver and 14K gold, piercing you with anything at Pheenix should not be an issue.

Can I stretch my earlobe(s) more than one size?

No, when stretching your earlobes, it takes a minimum of 6 to 8 weeks for the stretched tissue to heal enough to not rip or tear on your next stretch. Patience and listening to your body is the key.

How long can I keep my jewellery out?

That depends on how long you have had a specific piercing. The hole can close almost immediately while a piercing is healing. After the piercing has healed, keeping jewellery out of the hole risks potential shrinking. If you need to remove your jewellery it is advisable to replace it with a clear retainer to prevent the need to have it tapered or re-pierced. Everyone is different. If you like your piercing, we suggest wearing a piece of jewellery at all times.

Gun Piercing VS Needle Piercing

Is a Gun piercing safe?

Yes, but only if the piercing is performed properly.

  • Technically, Gun piercing is the best option for kids and babies, as only one step is taken whereas a needle piercing takes at least 2 steps and it’s slower. Also, piercing babies and young kids with a needle can be dangerous, as it’s impossible to stop them from moving during the piercing process. Especially when the piercer pushes the needle through them, if they move, they might be stabbed, hurt by the needle or get a bad piercing that is at a bad or wrong angle. For safety reasons, we do not perform a needle piercing on anyone under the age of 13. Gun piercing makes the piercing experience quicker, earlier and less painful for kids.

  • Professionally, if the gun piercing is performed by an untrained person, the piercing(s) can be traumatised more, in a bad angle, crooked, infected or have bad painful experiences, such as the earring doesn’t go right through the earlobe and gets stuck in the middle of the skin tissue. Some people may think piercing is easy to do, so they do piercings at home, in a hair salon or a jewellery shop without proper training and practical experience while piercing is not easy and needs proficiency. At Pheenix we only perform safe and professional piercing services for all piercing lovers. If you are looking for a place to get a piercing done, you MUST be very careful. Keep this in mind, a professional piercer should be willing to provide a consultation to inspect your anatomy, discuss jewellery selection, the procedure, potential risks and complications, the healing process and aftercare guidelines before taking your money.

  • Hygienically, we take your health and safety very seriously. All production processes of our disposable Gun piercing systems are made in an ISO 8(100,000 class) cleanroom and disinfected by medical grade ethylene oxide (EO) low temperature sterilisation technique to eliminate inflammation and reduce the cross infection.

  • Scientifically, we only use Implant-grade titanium, 316L Surgical Steel, 14K gold and 24K Gold plated Surgical Steel piercing ear or nose studs for all types of skin and needs. These are the safest possible materials to be pierced with even from an allergy perspective.
Some piercing shops or organisations are ANTI-GUN piercings, How Pheenix provide safe Gun piercing service?

Some piercing shops and organisations claim that they do not perform piercings with a gun for some reasons. From their point of view, the only appropriate piercing tool is a needle no matter what circumstances are, any shops that perform gun piercings are ‘unprofessional’. We respect others’ beliefs, however, as a body professional shop, we reckon both needle and sterile disposable gun piercing systems are ideal for people in different age groups and circumstances for the following reasons:

    We only use Single- Use disposable sterile gun piercing units. This technology is commonly used in all invasive surgical procedures, and is now being applied to earlobe and nose piercings. Only the old-fashioned reusable piercing Gun can be contaminated and cannot be sterilised properly after a piercing procedure. The only way to clean this gun is wiping it with a piece of alcohol which cannot clean blood and other body fluids on the surface. Contact with another person’s body fluids or blood may expose people to blood borne pathogens, like hepatitis B/C virus or human immunodeficiency virus (HIV). These bloodborne pathogens are dangerous and may cause permanent illness. We kindly remind all piercing lovers to keep away from these unsterilised and reusable piercing guns, as they can be a source of infection transmission.

    As a professional body piercing shop, we only provide the safest piercing service to our clients. Pheenix has a series of strict standards of sterilisation process. Single use, disposable gun piercing technology is the only way to eliminate the chance of contracting a blood borne virus from a piercing. Each Gun piercing kit package is made in an ISO 8(Class 100,000) cleanroom with medical grade ethylene oxide (EO) low temperature sterilisation procedure, which is widely used in the medical field and guaranteed to effectively eliminate inflammation and cross infection.

    At Pheenix, we only use 316L Surgical Steel, 24K Gold plating onto Surgical Steel and Implant-grade titanium piercing ear or nose studs for all types of skin and needs. These are the safest possible materials to be pierced with even from an allergy perspective. This is science.

    Our ear-piercing studs are designed to facilitate healing. They are lightweight, putting minimal pressure on the hole as it heals. The ear or nose can be automatically pierced with a simple spring action trigger in just one step, meanwhile the earring back locks into a good position, allowing air to freely circulate around the hole as it heals. These are two key factors in a successful piercing healing process.

Does gun piercing hurt?

A little bit. Our ear and nose piercing systems have been carefully designed to pierce fast and painless. When performed properly, most people only feel little or no discomfort.

As a professional piercing studio, do you recommend needle or disposable gun piercing? Which way is better?

There are too many factors to define which piercing way is better, such as age, anatomy, how nervous the piercing client is, how fast the piercing the client expects, cost and jewellery options. Technically, a needle piercing hurts less on the skin and has more jewellery options including styles, colours and sizes. If you are over the age of 13, we recommend needle piercing for you as you can have a smoother piercing and healing process with a wide range of jewellery options. However, if a person is very scared of needles and wants to get ears pierced badly, for this particular case, operating a needle piercing on this client can hurt more than a gun piercing, as gun piercing is way faster, no needle is needed and makes the piercing procedure easy. At Pheenix we do not believe, ‘one method fits all’, we need to find out the easiest and most suitable way for every client. If you are not sure, just pop to our shop or email us, we are always happy to help.

The disposable piercing guns and packages are normally made of plastic, will they melt when they get sterilised?

NO, they won’t melt! Plastic elements won’t melt by Ethylene Oxide Sterilisation(E.O.) which is a low temperature sterilisation procedure ensures the integrity of both the product and packaging. The EO Sterilisation process is widely used for dental/medical products and devices due to its great effectiveness at lower temperatures and its general compatibility with a diversity of materials and product types.

Does gun piercing traumatise my skin tissue more than the needle piercing?

Both gun and needle can somehow traumatise the skin more or less during a piercing procedure, it actually depends on how a piercer does the piercing. In other words, a good body piercer can do both needle and gun piercing with the least amount of trauma, which results in a less problematic healing process. Technically, piercing needles are sharper than the piercing ear studs, so a needle piercing does less damage on your skin ONLY IF the piercing is done properly. Alternatively, if a piercer does a piercing in a wrong angle or the piercing client moves while getting pierced, this needle piercing can traumatise the skin more than a gun piercing being done properly. To avoid having a more traumatised piercing, you need to not only consider the piercing tool(needle or gun), but a good piercing professional. Finding a reliable and experienced piercer is the key.

Get in touch

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