We offer shipping to customers worldwide from our location in Hamilton, New Zealand. We strive to process and ship orders as quickly as possible, usually within 1-2 business days. However, during peak periods or due to unforeseen circumstances, order processing may take longer.
Shipping Rates and Delivery Times
We offer both standard and express shipping options. Shipping rates and delivery times may vary depending on the destination country and the shipping method selected at checkout. The estimated shipping times for standard and express shipping are as follows:
- Standard shipping: 5-10 business days
- Express shipping: 3-5 business days
We offer free standard shipping within New Zealand on all orders over 50NZD. The free shipping offer is automatically applied at checkout and is only available for orders shipped within New Zealand.
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your order. Please note that tracking information may not be immediately available for international orders.
Customs and Import Taxes
International customers may be subject to customs and import taxes, which are the responsibility of the customer. We are not responsible for any delays or additional fees incurred due to customs or import processes.
Lost or Damaged Packages
In the unlikely event that your package is lost or damaged during shipping, please contact us as soon as possible. We will work with you to resolve the issue and ensure that you receive your order.